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  • 13 Comments
Joined 11 months ago
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Cake day: October 27th, 2023

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  • 1- Custom client price quotes,

    2- Checking vendor books for accuracy then contacting vendor when there’s a mistake and disputing extra charges no or providing proof of their mistake

    3- Sourcing raw materials and then going back and forth with several vendors for pricing, and then submitting PO, credit apps, etc, revising PO because of some minute detail that was incorrect (e.g. they used a different lb to kg conversion metric)

    4- employee reviews

    5- logging into Teams when a client wants to use Teams and Microsoft resets my pw each time, or doesn’t recognize my camera

    6- reviewing employee work for mistakes, then telling them to correct it, then finding more mistakes, etc



  • suck it up. There probably are only a handful that will do it, right?

    It’s cheaper to give the discount than it it is to pay for return shipping, credit them, and then they buy it on sale.

    NGL, I bought some electronics stuff on amazon this yr, then literally 1 day later was the prime day where the tech gadget was half off. I did chat support they said no they wouldn’t honor the discount, so I returned it and bought a new one. I just kept thinking they probably wasted $30 between various shipping, processing labor and all this other junk. I felt bad (as bad you can for mega corporations since the tech was from a megacorp and Amazon itself is), but it was a few hundred bucks that I wanted back!

    And for amazon, I imagine since they’re so humongous quite a few people do it and i was surprised they wouldn’t honor the discount because I was 24hrs early.

    What you can you do is when you send your email blast for Black Fri is NOT send it to people who purchased in the last 10 days or whatever.






  • Referrals man. Word of mouth. That’s going to be your best ROI by far.

    Send postcards to all your past clients from the past 18-24 months. PUt a nice pic with you and your family and write good copy that you are a local small guy supporting your family through good old fashioned hard work to make beautiful construction. And be direct that you need referrals as that’s what’s enabled you to survive.

    Important is not to make this a one time thing. Create a flow with 5-7 touchpoints.

    Week 1 postcard

    week 3 - email

    week 5 -phone call

    week 6- email again

    week 8 - misc touchpoint

    week 11 - postcard 2

    Otherwise, there are local facebook groups that you should engage with, and also local industry rags. In my community FB group there are ALWAYS tons of people looking for good remodeling help (now most of them want it done for 20% of the actual cost but that’s another story). Pick niche publications as well. We have a lgbt focused weekly in our town where a lot of high end custom builders get quite a bit of biz from. They offer some sort of thing where if you pay enough they do an interview with you too.