Had an interesting situation occur during our black friday sale today I thought I’d share. My e-commerce stores return policy is you can return for any reason within 30 days of purchase. We also had our Black Friday sale today which had a pretty substantial discount on certain products. Some of my more conniving customers realized that they could request a return / price adjustment for their item they purchased up to 30 days ago as my return policy states they have 30 days to return the item.
I’m of the mindset I should just take the L on this. Based on the rules I set they are allowed to do this. And customer service / public perception is important. I find the situation both annoying and amusing. I can’t blame them for doing this but I do think there’s something to be learned here. Part of me wants to implement some kind of restocking fee in the future, but also people expect returns to be free these days.
As i’m curious, what would others do in this situation? Suck it up? Try to weasel out of the obligation? How would you craft a return policy in the future to avoid this kind of thing?
suck it up. There probably are only a handful that will do it, right?
It’s cheaper to give the discount than it it is to pay for return shipping, credit them, and then they buy it on sale.
NGL, I bought some electronics stuff on amazon this yr, then literally 1 day later was the prime day where the tech gadget was half off. I did chat support they said no they wouldn’t honor the discount, so I returned it and bought a new one. I just kept thinking they probably wasted $30 between various shipping, processing labor and all this other junk. I felt bad (as bad you can for mega corporations since the tech was from a megacorp and Amazon itself is), but it was a few hundred bucks that I wanted back!
And for amazon, I imagine since they’re so humongous quite a few people do it and i was surprised they wouldn’t honor the discount because I was 24hrs early.
What you can you do is when you send your email blast for Black Fri is NOT send it to people who purchased in the last 10 days or whatever.