Honestly, excluding customers who purchased in the last 30 days from sales is a great idea

That would cost me thousands of dollars for no good reason. If people are fine with it I don’t see a reason to convince them otherwise

That is to a degree my thoughts on this. I don’t blame the customers necessarily but I do need to improve my policies.

I don’t want to incentivize false returns but I do agree the return policy needs work.

I think i’m at 6 or 7 out of about 100 sales. Analysis of if they’d be a return customer would be a worthwhile part of how I should handle the situation conversation.