Legal battles are part of business but the first time is the scariest and most stressful. Try to distance yourself from the personal aspect and think of it as a game two parties are playing with the object of winning money because that’s essentially what it is.

You will learn from the experience and next time it will be much easier

Firstly treat them with respect and courtesy. Secondly let them know you appreciate what they do. Thirdly good pay and benefits.

At Christmas a cash bonus and gifts.

First five years of the business 80 - 100 hours a week