Firing was by far my least favorite part of owning a business. That being said, my first responsibility was to the health and well-being of the company, including the employees that remained. So although I always felt empathetic, I knew that I was doing the right thing for my company and those of us who remained. That didn’t remove the empathy, but it helped assuage the guilt.
Find out what’s important to your customers/potential customers and focus on that. You’ll know what’s important by what people buy, not what they say. Adjust accordingly. It’s a hard pill to swallow, but some people just don’t care about quality that much. They want convenience. Or status. Or a million other things.
That being said, I would take a look at how you’re communicating your value proposition. Does your audience really understand that you provide superior quality? Everyone can say they provide superior quality, even if they don’t. You might need to revamp the way you present your products and/or your company if you want to reposition your offerings.
Good luck!