i own a small bakery business, i graduated culinary school in April. my dad has been helping me since he knows a shit ton of people… and this morning 2 people (one was family, and one was a friend of his) went behind my back and texted him INSTEAD OF MESSAGING ME that a product they received didn’t turn out correctly. im more upset that they went behind my own back than telling me, yes i am BEYOND upset that i gave away a defective product BUT what broke me was they never wanted to say anything AND GO BEHIND MY BACK to say anything. Just tell me, because we both can work together on what the refund will look like, which was full cash refund or something else in exchange for the defective product.
If the client referral came from your dad then the clients would speak with your dad. It would be different if you sourced them yourself and they somehow decided to reach out to your dad. Instead of being flamed over it, be proactive. Reach out to them to make it right. Take that time to give them your contact info and tell them to contact you directly if there are any issues with future orders.