i own a small bakery business, i graduated culinary school in April. my dad has been helping me since he knows a shit ton of people… and this morning 2 people (one was family, and one was a friend of his) went behind my back and texted him INSTEAD OF MESSAGING ME that a product they received didn’t turn out correctly. im more upset that they went behind my own back than telling me, yes i am BEYOND upset that i gave away a defective product BUT what broke me was they never wanted to say anything AND GO BEHIND MY BACK to say anything. Just tell me, because we both can work together on what the refund will look like, which was full cash refund or something else in exchange for the defective product.
Listen, if your dad had no connection to these people they wouldn’t have said anything. They just wouldn’t have returned. Since your dad appears to have sent these people to you, they relayed the feedback to him in order not to hurt your feelings.
You just graduated a few months ago. You’re still learning. You should accept the feedback and use it as motivation to do better moving forward.
i did, and i messaged my aunt (the family member who bought the defective product) saying hey i got the message from my dad. please, next time just tell me if something is wrong, instead of telling my dad, i can take the constructive criticism feedback, because thats how i can grow and learn. my sincere apologies for the cookies that didn’t turn out correctly, you have 2 options, you can get a full refund or you can get anything in exchange for those cookies. please let me know, thank you. and im so sorry.
Your aunt? Is this yours dad’s sister? Dude she’s probably just more comfortable talking/complaining to her brother. That’s its. Full stop. Don’t over think it.