I lost my sht after a customer told me I was an a$$ for asking to see an id for their purchase. I called them a btch and told them to get the f*ck out. I am tired of these entitled aholes coming into the shop thinking they can treat ppl like crap bc they’re buying something. AITA?
Ok… is it typical to need an ID to make a purchase at your business? Do you apply this rule fairly to everyone? People don’t just jump to calling people assholes over SOP bullshit. So what happened before that?
Definitely need some INFO here.
We ID all credit purchases if the purchase is not a pin verified transaction.
Yes, we ID anyone making a non pin verified purchase. Even our regulars. I tried to keep my cool for the first minutes, but she kept dodging showing her ID. She used excuses like “I forgot my ID and I’m just traveling through.” “I’m a flight attendant. I come here every couple months. I would never steal” and my fav. one “I’m Chinese” as if race has anything to do with it. I kept telling her that we check for non pin verified purchases and she called me an ass and I said “seriously?” and she said “Yea, well you are.” At first I told her to get out (without cursing) and she refused to. That’s when all hell broke loose and I called her a b and told her to gtfo.
Instead of calling her a b-word, you should have called the police once she refused to leave.
It’s extremely ironic that she’s a flight attendant and put up this much of a fight against a reasonable request.
Personally, I think you were totally in the right. Some people need to learn that they can’t be a jerk to customer-facing workers without consequences. Hopefully none of your other customers saw the interaction, but honestly i wouldn’t have blamed you if i watched it happen while waiting to check out.
Do you have signs posted at the register that say “ID required for credit card purchases” or something similar?
Right? That’s what I thought. I would imagine flight attendants are all about following rules and procedures. 🤷 I don’t have a sign and another poster had mentioned that I should put one up too which is a great idea. Going to on Monday morning. I feel like I have so many signs tho🙈