I lost my sht after a customer told me I was an a$$ for asking to see an id for their purchase. I called them a btch and told them to get the f*ck out. I am tired of these entitled aholes coming into the shop thinking they can treat ppl like crap bc they’re buying something. AITA?
Yes, we ID anyone making a non pin verified purchase. Even our regulars. I tried to keep my cool for the first minutes, but she kept dodging showing her ID. She used excuses like “I forgot my ID and I’m just traveling through.” “I’m a flight attendant. I come here every couple months. I would never steal” and my fav. one “I’m Chinese” as if race has anything to do with it. I kept telling her that we check for non pin verified purchases and she called me an ass and I said “seriously?” and she said “Yea, well you are.” At first I told her to get out (without cursing) and she refused to. That’s when all hell broke loose and I called her a b and told her to gtfo.
Instead of calling her a b-word, you should have called the police once she refused to leave.
It’s extremely ironic that she’s a flight attendant and put up this much of a fight against a reasonable request.
Personally, I think you were totally in the right. Some people need to learn that they can’t be a jerk to customer-facing workers without consequences. Hopefully none of your other customers saw the interaction, but honestly i wouldn’t have blamed you if i watched it happen while waiting to check out.
Do you have signs posted at the register that say “ID required for credit card purchases” or something similar?
Right? That’s what I thought. I would imagine flight attendants are all about following rules and procedures. 🤷 I don’t have a sign and another poster had mentioned that I should put one up too which is a great idea. Going to on Monday morning. I feel like I have so many signs tho🙈