You have to COMMUNICATE the importance of Communication, as cliche as that sounds…that really is how you can set this up.
Outsourcing cannot function without two way communication, you need to share information, progress, reports, KPIs and any and all happenings in the project on a regular basis. I tell my clients that without these scheduled meetings we cannot really get anything out of our engagement…and they listen. For most of my clients we have bi-weekly meetings scheduled and we have a very simple reporting format that we share between us to stay updated on the project’s progress.
We start with simple progress update and then continue to add any new tasks/items that they delegate to us on a weekly basis.
Then we also do a quarterly review so that we can track our progress strategically.
Tell me more about your business…do you only offer plain VAs or do they have industry specializations such as Real Estate, Healthcare etc…