True, a good consideration which I do for other customers with no issue when it comes to refunds or replacements.

Unfortunately this item is sold out and the customer threatened to sue us from the first email so I decided to follow the proper insurance process on this one. I asked her to contact UPS just in case and in the meantime I would make her a new piece but she refused and demanded a refund while sending me page long rants.

Doesn’t seem like a customer I’d want to keep and my website doesn’t have a review system.

Yeah…. I’ve made suggestions of police report and I also helped her file a claim with UPS to open the investigation. I send her follow up emails whenever I receive updates but UPS says their delivery driver matched the house number.

But I guess she is just bullying me because I’m just getting emails of page long rants and threats everytime I try and help.

Never had such a difficult customer 😅

Thank you for the step by step, it’s very helpful. I’m very new to this.