I shipped a $300 package last month to a customer via UPS.

Customer claims to not have received it.

UPS tracking says delivered on doorstep with a photo.

I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”

Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.

She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.

I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.

Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?

  • justbrowzingthru@alien.topBEnglish
    1·
    1 year ago

    First,

    You need to provide her with the proof that the package was delivered. Photo, time and date stamped.

    Ask if that is her front porch. Google/bing maps might help.

    If it’s her porch, she needs to file a police report.

    If not, claim with UPS. She could check with neighbors.

    Next,

    She’s not going to sue.

    She’s hoping you will either do nothing or refund.

    She will then do a chargeback.

    You will need to provide that you provided her proof of delivery, convos you had especially if it is her home.

    They will investigate.

    If she wins again, you can still fight one more time.

    If she loses, she can actually do a second chargeback. Yeah, she can hit you up with chrgeback fee a second time.

    Make sure you have ducks in a row again.

    Buyers do this to extend their purchasing power.

    They also know some sellers don’t notice chargebacks till too late.

    Whatever you do don’t refund.

    Some buyers have learned to play games.