I gave my sales person an inbound lead about 3 months ago. At the time he worked it for about a week then never followed up again. This week the customer randomly called me (the owner) to place an order and told me that he wants to deal with me. I paid my salesperson a commission on the order and promised to pay him if this customer orders that type of product again in the future.
My question is if I sell the customer a different type of product now that they’ve become “my customer”, should I also be paying my salesperson a commission for that?
I don’t want my salesperson to feel salty of screwed over if they find out the customer buys other types but I also feel like I inherited the customer by no choosing of my own. Maybe it’s best to have an honest conversation with the salesperson now?

  • msilverbtc@alien.topBEnglish
    1·
    1 year ago

    Recently, as a customer, I had a similar request that I thought the director handled well. During our second call, the director kindly emphasized my importance as a client. He explained that, due to his extensive responsibilities, the account managers are more suited for handling ongoing needs. He assured me of his availability for critical issues and suggested keeping him in the loop via email. He pointed out that the sales team has more immediate access to metrics, response times, SLAs, and knowledge bases, which are essential for a long-term partnership. He offered to connect me with another team member if my current contact wasn’t meeting my needs, but he expressed a preference for maintaining the existing arrangement unless a significant issue arose.