Recently, as a customer, I had a similar request that I thought the director handled well. During our second call, the director kindly emphasized my importance as a client. He explained that, due to his extensive responsibilities, the account managers are more suited for handling ongoing needs. He assured me of his availability for critical issues and suggested keeping him in the loop via email. He pointed out that the sales team has more immediate access to metrics, response times, SLAs, and knowledge bases, which are essential for a long-term partnership. He offered to connect me with another team member if my current contact wasn’t meeting my needs, but he expressed a preference for maintaining the existing arrangement unless a significant issue arose.
Recently, as a customer, I had a similar request that I thought the director handled well. During our second call, the director kindly emphasized my importance as a client. He explained that, due to his extensive responsibilities, the account managers are more suited for handling ongoing needs. He assured me of his availability for critical issues and suggested keeping him in the loop via email. He pointed out that the sales team has more immediate access to metrics, response times, SLAs, and knowledge bases, which are essential for a long-term partnership. He offered to connect me with another team member if my current contact wasn’t meeting my needs, but he expressed a preference for maintaining the existing arrangement unless a significant issue arose.