A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
No. The window for that to be a reasonable request closed months ago.
There is no expiration date on making an error - OP if you sent the wrong colour - your customer never received what they ordered - that’s not your customer’s fault in any way.
Send a replacement and a hand written sorry note, along with a 10% off next purchase coupon code.
So you send me the wrong color item and I use it for many months and only after seeing my sister got a different color which is actually the color I wanted, you’d not send me the right color?