A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
So you send me the wrong color item and I use it for many months and only after seeing my sister got a different color which is actually the color I wanted, you’d not send me the right color?