Hi guys, so I sent an order out to a customer. USPS said they delivered it to the right address but customer saying they didn’t get it. Im so stressed right now trying to resolve the issue, my store policy is that once I send it everything falls on USPS I’ll help you but I don’t do refunds. I tried helping the customer open a claim but since it was scanned at the right address they said they probably won’t accept it. Idk what to do. I feel so bad, I don’t like leaving customers disappointed, but giving refunds would hurt my business as I am pretty new. What should I do?

  • 126270@alien.topBEnglish
    1·
    1 year ago

    This has been asked and answered here dozens of times

    There is no magic answer

    If it’s somewhat cheap - just send a new unit while waiting on usps investigation.

    If it’s too expensive - you should have insured the unit and usps will either pay out or not. If you didn’t insure the item - was that your choice or the customer declined insurance? If the customer had no way to make that choice - your fault - send new unit. If the customer declined - their fault.

    You don’t give enough info to give any more useful advice but overall the feedback has been to work with the client to try to fix the situation because that’s part of the cost of doing business.