Hi guys, so I sent an order out to a customer. USPS said they delivered it to the right address but customer saying they didn’t get it. Im so stressed right now trying to resolve the issue, my store policy is that once I send it everything falls on USPS I’ll help you but I don’t do refunds. I tried helping the customer open a claim but since it was scanned at the right address they said they probably won’t accept it. Idk what to do. I feel so bad, I don’t like leaving customers disappointed, but giving refunds would hurt my business as I am pretty new. What should I do?
How much money are we talking about here? What kind of business?