I shipped a $300 package last month to a customer via UPS.
Customer claims to not have received it.
UPS tracking says delivered on doorstep with a photo.
I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”
Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.
She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.
I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.
Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?
No one sues for $300 bucks. I’ve been sued over 20 times for 10s to 100s of thousands of dollars, and 95% of them either lost or I settled to save my time flying there and money dealing with BS. Yes, she can chargeback, but you can reply and dispute that chargeback with your bank that the item was delivered, and the responsibility is out of your control. So, you’ll still win. You’ve already done your part to ship the item and have proof of its arrival. Your job is done. This is probably your buyer being very unlucky, and someone stole her package, or she is scamming and trying to come up with a bogus story. If i were you, If you have time, let her sue you, and when you go to small claims court, provide your evidence, and the judge will always side on your part. since youve done what was needed to ship the item to her. Shell lose the the filing cost of 75 bucks or so and youll be on your way.