I shipped a $300 package last month to a customer via UPS.
Customer claims to not have received it.
UPS tracking says delivered on doorstep with a photo.
I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”
Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.
She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.
I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.
Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?
Yeah…. I’ve made suggestions of police report and I also helped her file a claim with UPS to open the investigation. I send her follow up emails whenever I receive updates but UPS says their delivery driver matched the house number.
But I guess she is just bullying me because I’m just getting emails of page long rants and threats everytime I try and help.
Never had such a difficult customer 😅
She won’t be the last.
“I also helped her file a claim with UPS”
This is the one thing you did wrong. UPS is a subcontractor hired by you, you should be the one filing and handling the claim. I would never have put it off on the customer. I shipped around 400 orders a day when I had my store.