I lost my sht after a customer told me I was an a$$ for asking to see an id for their purchase. I called them a btch and told them to get the f*ck out. I am tired of these entitled aholes coming into the shop thinking they can treat ppl like crap bc they’re buying something. AITA?
Yeah you’re the ahole. Just because someone is a jerk doesn’t mean you’re supposed to be one too. In this case you don’t even know if they were being a jerk or if they’re just uneducated. If they don’t provide the ID and it’s a requirement for the sale, then don’t sell the item ask them to leave the store be polite don’t ever take it too far you did. If that was one of your employees you would fire them, so fire yourself and get away from the counter for a while.
But i definitely could have handled the situation at the moment and very well may be an AH
I did try for a while to explain to her that all purchases that are not pin verified require an id. She kept dodging showing her id and said things like “Well i’m a flight attendant. I wouldn’t steal”. I said “well i’m sure you have airline policies that you follow and i’m just following store procedure here.” Then at one point she said “Well I’m Chinese” and again I told her we ID anyone that is paying without a pin verified transaction. I guess she thought I would slide on the policy bc of her race? 🥴
She was clearly going to scan you, somehow. Calling you an ass just adds insult to injury.
I always use their words on them, so they can’t complain about me using a word without me being able to say “you called me that first, I was just returning your compliment to you!”
Lol using their language back at them is a good tactic. It wasn’t a large purchase so my first instinct wasn’t that she was trying to scam, but it really was strange how defensive she got. After interacting with so many different people at the shop, I definitely do get “vibes” or whatever you want to call it and something was really off about her. Another thing is, if she is a flight attendant like she said and was just traveling through, wouldn’t she have to have an id? How is she going to get through TSA? Was so weird and hope I never have to see her again.
Definitely sounds like a scammer to me, using multiple tactics to manipulate you into caving. She probably has lots of experience rattling people’s cages to get her way. I’m not surprised someone with your background (as you described elsewhere) snapped.
Everything just felt off from the moment she walked in. She seems like the type that’s used to getting her way. Either way, I’m glad we didn’t go through with the purchase and hopefully the experience will keep her away.