I’m really freaked out right now because I’ve heard horror stories. I got an email - a legit one, I believe, because it came from google.com - that someone named Emma Jack is claiming to own our business.

Needless to say, she doesn’t.

I didn’t want to click the link in the email in case it was a bad link so I went to Google maps to see if I could find a place to respond on there but I didn’t see one. She isn’t currently listed as an owner but I’m afraid she will be added and then she will immediately remove us.

Has anyone been through this? What kind of proof does Google accept? I haven’t had good experiences with this kind of thing before so I’m really scared I’m somehow gonna lose my Google maps business profile even though we are the rightful owner.

  • harmonykt@alien.topB
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    10 months ago

    Do you know how easy it is claim something like that on google? And that’s not rhetorical, it’s genuine. Because I’m wondering is it possible Emma Jack was just looking at your business profile and accidentally clicked a button, or maybe it’s a kid messing around? I really have no idea - I’m just wondering how many steps did this person take for that email to be sent to you?

  • chienchien0121@alien.topB
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    10 months ago

    I’ve had several of these emails. It freaked me out, too. The emails were indeed fro Google claiming Jane Doe is claiming access to my domain.

    I always click and say, “No.” I can detect spam/scam/phishing but when I see that these emails are from Google, I make certain to reply.

    I don’t know the logistics behind someone being able to claim my business. It is freaky.

  • professionalurker@alien.topB
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    10 months ago

    Just ignore them. It’s basically spam. Google allows anyone to request access to a business so it’s not like you can stop these emails from happening.

  • jftitan@alien.topB
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    10 months ago

    I have two business profiles, and about twice a year I get that notification.

    I immediately respond with a “fuck you” to the person who sent the request. The email is legit from google, so clicking the link should take you to your google business profile to review your profile settings. Confirm all is good, and then follow up by emailing the asshole directly. I reply and sent a fresh email telling the person to go fuck themselves.

    It is no mistake they clicked on the link when trying to take ownership.

    …I operate a MSP It business, so I’m a target.

    • sjgokou@alien.topB
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      10 months ago

      Personally I would be extremely careful how you reply. I had a business partner who replied back with a FU response. Google shut him down and someone immediately took ownership. It was a painful 3 months are fighting to get it back. It was an extremely weird how it even happened but it really f’ed with his store.