Does anyone know any real methods to finding email addresses to C-suite level people at Square – they will not release our funds and this is detrimental to our survival.
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Look them up on LinkedIn you should find many of the decision makers, ask them to refer you even if they are not the in the departments you are looking for
are you kidding? you’re talking about 30k and still counsel the reddit community instead of a lawyer?
You can try emailing them your invoice and business license, proof of work, etc. ive heard tagging on twitter could work…
It’s for his business though. Not considered a consumer.
Square doesn’t have an underwriting process, so it screws people in these situations. I work for a direct to merchant processor. We ask avg a ticket, avg month, a high ticket, and a high momth for this very reason. We ask for processing to prove that someone has had extremely high purchases before.
Some of my food trucks will have catering events that are way outside their average ticket. They just need to call me or customer support to let them know in advance. Any processor with an underwriting sign up process will have this exact procedure.
So which merchant processor are you working with?
After this it might be wise to look at providers like Elavon, if you’re a Costco member it’s generally a very good deal. I get money same day or next day in my bank and they don’t trip out over large transactions course long established. But at least it’s a big provider.
I signed up with Elavon through Costco at 2.99%. 6 months later they raised me to 4.5%. After a couple of phone calls asking why, the guy finally admitted that Elavon was raising the rate for everyone that signed up through Costco. This sounds like a scam, whereby Elavon gets a tone of customers through Costso, then raises all there fees, expecting some percentage won’t leave. I don’t blame Costco, but I do think Elavon is a scammy, untrustworthy company that scams Costco memberships out of unsuspecting customers.
Have a lawyer send a demand letter and reach out to the CFPB to file a complaint. Waiting for them won’t help you.
Wouldn’t the quickest way would be to hit refund and then have the customer right your a check or use your bank for processing?
This happened to me, albeit with a smaller amount. To be honest…you’re probably screwed. It likely got flagged (legitimately or not) as some sort of security/laundering/terrorism issue, and they can/will hold it until they “resolve” that potential issues. They also probably won’t say a thing about it while they investigate.
A lawyer is probably your only recourse here, and even then it might be a stretch.
Get a business lawyer to contact them and send a demand letter
Firstname@squareup.com or if a common first name then lastname@squareup.com
(I used to work there)
This should have been a bank transfer. The horror stories for purchases this large with Square and PayPal are posted weekly
How do you do a bank transfer for customer payments? (No idea, genuinely curious)
How does someone just have 30K but no way of getting it out of an account besides Square?
My guess is it’s cannabis or something that square and or a bank doesn’t allow sales of…
It’s a wire transfer. Pretty easy, you provide them with your account number and bank info, they give it to their bank, and the money is transferred. Takes a day or two most times, but is the most sure way to get paid.
What type of business transaction was this? That will help us a bit here.
$30k on square? Wtf would that processing fee even look like? This is zelle territory
They do this all the time
Good luck