1000% scale slowly so you don’t ruin your reputation and maintain high-quality service while working on your processes.

Perhaps the consulting team should recommend sitting down and figuring out how to help them scale the business - systems, processes, hiring.

This is exactly what we did. We literally couldn’t take on any more business and didn’t want to get shitty reviews online.

Note to all businesses- always have an off boarding check list. Deactivate them from all accounts before notifying them. You should start by changing their email password- it’s hard to get into locked accounts if they don’t have an email account. Then the CRM or sales software.

I own several companies and have seen this at so many companies.

Why are people down voting this?

Fire her. “Business is slow… it’s not working out”. Same day document what other employees said. If it’s say day they will be wrapped in the drama and over share. Do it after she is gone … so they don’t think they were the culprit. It might also help you realize it was the right thing to do.