If you haven’t already, look out for reactions on other brand accounts. You’ll see what you could be in for, and learn what mistakes to avoid as well. Idk if you’ve ever worked customer service but it teaches you that many people are insane and impossible to please.
If all goes well you could be in the position to hire someone to work social media so it won’t be on you to take in criticism from the public.
If you haven’t already, look out for reactions on other brand accounts. You’ll see what you could be in for, and learn what mistakes to avoid as well. Idk if you’ve ever worked customer service but it teaches you that many people are insane and impossible to please.
If all goes well you could be in the position to hire someone to work social media so it won’t be on you to take in criticism from the public.