Not to be rude but your mother has absolutely no f’ing clue what she’s talking about.

Nowadays bots are sending most of those emails. Don’t reply it only encourages them.

Now if you have job postings and applicants that’s a different story, but cold emails looking for a job get no response from me. There literally isn’t enough time in the day to respond to them.

If you can’t get mom off your back setup an auto response that will send a kind decline to job inquiries.

The big brains on wallstreet, estimate the name change from twitter -> X erased $4bn of the companies value. I’m sure that takes into account that no one missed the transition or didn’t hear about it.

I think a rebrand can rightfully trigger a lot of questions either voiced or unvoiced in customers minds that may not be good for your business. Is it under new ownership? Did they sell out to a bigger company? Why did they rebrand are they in trouble? Should I look into other suppliers? Then customers may wonder if quality or service has changed, which may bring undeserved scrutiny/pickiness.

I would say it’s not worth it, if you have good brand recognition and reputation keep it. I took over an existing business and don’t care much for the name but I’m sticking with it, because we have customers that have been using us for years, and it has a good reputation in our niche.

I don’t think it’s worth worrying about, your SEO and marketing will matter way more than your domain name.

Think of it this way, how many clicks will 20k in advertising buy you? How many clicks or lost revenue will you get from a .com vs .ca probably next to none.

Is this a new customer? Or an existing customer? As a rule I don’t accept alternate forms of payment unless it’s an established customer I trust and want to keep them happy. I have stripe so that works for almost everyone. I also accept checks which works for the rest.

If they want your banking info to use wise or another payment service it could be a scam(even if the payment service is legit). For instance they get you banking info then transfer money out to a domestic bank then an international bank. You may not even realize they are the ones that scammed you as they may complete the original transaction.

People can sue each other whenever they want for just about anything whether they will win or be laughed out of court is another matter.

It’s not going to be cost effective to sue you over $300. Most lawyers bill that for an hour so almost no chance they will actually sue you. It’s just a threat.

A chargeback on the other hand could happen, I haven’t been through the process yet fortunately, but I hear credit card companies generally side with the customers not merchants, given you have the delivery photo though and shipment photo you may actually win a chargeback but I’m not sure.

There’s a couple things that could be at play here.

1. The box was delivered to the wrong location
2. The box was stolen after delivery
3. The customer is trying to scam you and get the item for free.

I’d first try to rule out 1, did you send them the picture of it on the porch? Did they agree it’s on their porch?

If it was 2, it’s not really your problem. You could ask them to file a police report for theft(this helps filter items 2/3 in this list), and only reimburse once you have a copy the only reason to do this would be to keep the customer happy which may or may not be important to you, if it’s not just tell them you’re not responsible for theft after delivery.

If it’s 3, they may file a chargeback, but if they do this a lot, they might not as it will look suspicious to the credit card company, if they have an abnormal number of chargebacks. Of course if you think it’s 3 don’t reimburse them.

I don’t know how many transactions you do but if your early days with a low number of transactions, a chargeback could cause problems for you. If not it’ll probably be fine. It’s good to have a backup payment processor just in case.

For future high dollar orders you may want to require signature. I’ll say my experience with UPS and FedEx on requiring signatures of late is terrible for home deliveries. They won’t even attempt to deliver sometimes, or just don’t bother to get a signature. This is my experience with deliveries to my house not customers.

I just report everything as spam and block the email, it seems to help but doesn’t eliminate the problem. Send reputation is important to these spammers to make it in the inbox, so if you mark it as spam they are disincentivized to continue emailing. If they get too many spam complaints their email will get shutdown, so it at least causes them some headaches.

Do you still want the job if they come back and say it’s $7/hr firm?

I don’t know how they will respond, they’re clearly jerked you around advertising 10-12 then switching to $7. So you may get some kind of gaslighting response, but I would t worry about whatever they say. If you’re willing to job for 7 or 7.25 then continue the conversation if not move on.

Do you need a CDL to drive the truck do you have one? Will your $25/hr employee have one?