The fact that they didn’t complain the first time proves they were satisfied. Some products can have a slight difference in color by different batch of production. Or tell them they can return the newly purchased one and you will send the same colored one as last time if they needed to match the color. Or give them some discount for next purchases for being a loyal customer for their problem, everyone should be happy.
The fact that they didn’t complain the first time proves they were satisfied. Some products can have a slight difference in color by different batch of production. Or tell them they can return the newly purchased one and you will send the same colored one as last time if they needed to match the color. Or give them some discount for next purchases for being a loyal customer for their problem, everyone should be happy.