A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
The fact that they didn’t complain the first time proves they were satisfied. Some products can have a slight difference in color by different batch of production. Or tell them they can return the newly purchased one and you will send the same colored one as last time if they needed to match the color. Or give them some discount for next purchases for being a loyal customer for their problem, everyone should be happy.