Honestly QB was fine until there was a problem. Our accountant was hacked and someone accessed our payroll and sent out 20k in fraudulent direct deposits overnight. This was not QB’s fault at all BUT:
1: They were unable to be contacted in time, even the fraud dept wasn’t responding
2: They refused to work with me, even with police reports to get bank info for the fraudulent accounts so I could get the money stopped.
3: Since they refused to help, I had to chase down 15k worth of deposits that went out.
4: They locked my account and refused to let me pay my team.
5: Held my tax info and payments hostage and sent me to collections for refusing to pay fees on closed account. It was wild.
6: Accountant said QB refused to assist in anyway even with lawyers and police reports.
Homebase was always our scheduling program. For simple timecards, payrolls and simple taxes, they have been super easy and fast. Easy to track PTO, punch in times and a easy scheduling issue for my GM and the younger employees we have working for us.
I got too busy to answer phones all day and it’s a good problem to have so congrats.
I paid $20 a month for Tresta which is online phone system. I set a phone tree” press 1 for parking info, press 5 to speak with our party coordinator”… etc.
I pushed my highest ticket value questions to a certain prompt that pushes to my phone and I try and answer those. Everything else went to voicemail which I was pretty good about calling back each night.
I eventually hired a “party coordinator” who answers the phones 5 days a week and handles voicemails and bookings. Best $1500 a month I ever spent. She is a specialist for my business and does a great job. Game changer for my sanity.