You are further ahead than you think. You actually KNOW and can IDENTIFY the not so great business practices that will prevent you from growing in the future. The fact that you are able to articulate where you are falling short is a sign of an intuitive, smart and realistic business owner. What is missing in your business currently are the resources you NEED to operate. I strongly recommend working on finding professionals that will help guide you to what you need to succeed. A local SCORE office is where to start. Take time to design and build your business structure. Learn what your business requires to function properly. To grow and thrive, you MUST work on your business structure in addition to working at your business during the hours of operation.
Good luck to you and enjoy the ride. Celebrate every little bit of success along the way, otherwise what’s the point of the struggle?
You are a victim of grand theft at this point. Yes. Call the cops and have them meet you at the UPS store. You will never resolve or stop this from happening without law enforcement.