You brought business management. So let’s hit that angle.
You’re putting in too many hours. From a financial perspective, how are you scaling? What’s top-line revenue ballpark figure?
It’s great that you have a bookkeeper coming on staff. You definitely want to maximize that relationship so you know your numbers.
You should know the data coming into your business and use that for decision-making. I’m talking:
-number of calls / visits by tech by week (estimate hours worked) -estimate revenue coming in from current jobs, future jobs -calculating your cost to serve each client and profit
Recommendation: if you do all that and find out you can make $70-$90K after hiring more secretaries and customer service then do that.
Use your time to effectively drive revenue earning paths.
UPS is a private enterprise, while USPS is a government entity. In short, my guess is the private enterprise would care more about their lead times and customer satisfaction