I love this - AI can’t replace human intuition or touch and the last thing most people need is another piece of software to interact with.
I would try calling or emailing them directly and just keep asking for what you need. If they start complaining about the frequency of the calls/emails use that to let them know you’d be happy to set a time once a week to cover routine issues and questions.
Good luck! And congrats on your business and first clients!!
First - your assertion that you pay above market and are better than everyone else in your market is a massive red flag. What evidence supports this? Second - your misunderstanding of small office politics is showing. Small practice is its own special beast and bitchiness, sparring, drama etc are exceptionally difficult to keep under control. You have to hire for team fit FIRST, fit with you is second. Third- what are these great revenue generating methods these terrible employees refused to do? If they’re out of the Knox or against norms you need to make believers of the staff before simply demanding they follow your orders. Setting a course and demanding fellowship is an absolutely certain way to ruin. You have to inspire and get buy-in, and that means accepting feedback and adjusting on the fly.
Honestly - it seems like you believe yourself more clever than your peers and firing half your staff will on breed fear and loathing from those who remain.