Hi All,

Where should I host a community of my customers?

Facebook Group Reddit Slack Discord Self-host on my website (Wix) Others?

It feels like unless I self-host it on my Wix site, I will exclude people who aren’t on the chosen platform. Have any of you setup successful client communities?

Thanks.

  • BasketNo4817@alien.topBEnglish
    1·
    1 year ago

    Great question!

    From experience, list out what you are looking to achieve based on a few example use cases to narrow down the solution:

    - Have you sent a quick Q&A to your existing customers asking them you are looking to run a pilot program for this community based solution?

    - Does the engagement need to be in real time? This may point to more of a topic based Q&A solution like a forum (such as reddit)

    - Are you expecting this to be self moderated or will you be promoting the channel (host live Q&A’s with other companies/teams/internal?)

    ​

    I would start with a test for sure and run it for 6 months or so as a trial run to get some feedback. Something free and something that you can ask your users if they are on before going gung ho.

    All of the options mentioned are excellent, but I think you really need to see what your clients really want from community based engagement.