Hi everyone, I’m interested in knowing how the customer journey or experience at PoS looks like when you visit a brick and mortar business for shopping, say, a clothing brand showroom or a footwear showroom. In my city, almost all big brand retailers, especially the ones at malls are starting to get pushy in acquiring shopper’s phone numbers. Soon after, the shoppers start receiving weekly offers and discounts via text message and WhatsApp. Does this happen elsewhere too? If yes, please share your experience.
Completely optional, usually only presented at the POS, not pushed at all and easily ignored. As is the wantrepreneur push to make mountains out of mole hills and call that a business opportunity.