If you have a business that brings in at least 500k/year, 3+ employees, how do you take care of IT?

What value do you see in paying $250 per user per month? Monthly cost covers:

  • onsite+remote support
  • security licensing
  • device management and security licenses
  • network management
  • email/Microsoft365
  • password manager
  • dark web monitoring

Basically for 3 users, $9k per year you outsource Your IT to a competent local IT company.

This is the service we provide. Customers are month to month and not one cancelled in over 5 years. Customers are happy.

I’m curious what this community thinks of this…

Please ask me any questions you might have…. Thank you,

  • RagsZa@alien.topBEnglish
    1·
    1 year ago

    I don’t know. Seems like expensive for what you get?

    If this was like remote DevOps yeah sure.

    But for 3 people you don’t need much if any network management depending on your workflow. You can have a once off setup with a server if needed. You don’t need dark web monitoring. You can use Bitwarden Business for $35 a month for password management. Email and MS365 is once off setup.

    What security licenses?

    And if you scale slightly higher than that you can just hire your own IT staff or even get an intern to do all these things.

    Personally I know a little bit of IT. So I can do all this myself.

    But I suppose this can work for people who are totally oblivious wrt IT.

    • Tolan_Forket_Munlaf@alien.topOPBEnglish
      1·
      1 year ago

      You bring up valid points. I’m curious of how many employees you currently have, if you don’t mind me asking.
      What I mean by security licenses Antivirus EDR, Intrusion Detection and Web Filter.
      - A pizza shop with 5 employees, no computers and 1 POS does not have the same requirements AS a insurance company with 5 employees, 5 desktops and 3 laptops, OR a manufacturing company with 5 employees that produces parts for the power grid.
      A good in house IT will cost at least 60k per year and it could be a whole lot more. What if they leave, or go rogue. What do you do when they are on vacation?

      The biggest down side to in house IT is that their “field of view” is extremely narrow compared to a Managed IT Company that services 15+ clients/environments

      Intern IT… I am not saying that this can’t work, BUT in every instance I’ve observed it was a bit of disaster. One specific scenario where the IT person was always the receptionist/assistant and the person changed every 6 months is one of my favorites, as the moment we took over IT, we fixed A LOT of bad IT processes, coincidentally the business grew from 8 to 17 employees

      A business owner that just wants to have a few employees, not grow and keep it all in house, it is doable. If you are a business owner with the mind set of growth, productivity, optimization, delegation and security at the same time, outsourcing IT is a critical and invaluable tool.

      To make my point a pizza shop with 5 employees and 1 POS needs very little IT, yet if the same owner had 30 pizza shops, outsourcing IT in order to streamline across the board, now that is a thing of beauty and productivity.