I shipped a $300 package last month to a customer via UPS.
Customer claims to not have received it.
UPS tracking says delivered on doorstep with a photo.
I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”
Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.
She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.
I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.
Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?
Can she sue you? Sure, you can sue anyone for any reason. The problem will be, she will have to go you to where you live to show up in court unless your local small claims judge does online cases. Basically, everything will have to be in your legal jurisdiction.
Most likely what they are going to do is file a charge back, you can respond back to credit card company that you are working with UPS and investigating to see what happened with the package. You can also let them know that at this time it appears as if the package did arrive, but you want to make sure it wasn’t left in some spot that they didn’t look or something. The credit card company will most likely side with the customer though and refund them.