I shipped a $300 package last month to a customer via UPS.
Customer claims to not have received it.
UPS tracking says delivered on doorstep with a photo.
I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”
Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.
She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.
I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.
Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?
She can sue you. But I wouldn’t worry about it. Small claims court will rule in your favor with photos and shipping evidence. And that’s assuming that the court doesn’t throw it out. If she sues you, she must provide evidence for cause against you. Doesn’t sound like she has any. If you’re really worried, call a lawyer. They can review this in a phone call and probably won’t charge much of anything for it.