I am a dentist. I felt strongly that half my staff was against me (4 of 7 employees). So I fired them. I inherited them when I bought my business a few years ago. I am very ethical but I do care about gross revenue (as any owner should). They never fully embraced caring about revenue production or understanding that bonus pay is tied to profitability. Nonetheless, I feel it is a failing on my part as a leader that they as a group were not on my team. What can I do as a small business owner to display better leadership and engender better office morale. I should mention that I pay above market wages, have better benefits than market competitors, work with my employees to satisfy the number of hours they need and I run a schedule that is very predictable 8-5 with a lunch and we do not deviate. Further, we take great care of our patients and the staff never has to worry about patient satisfaction or quality of care. Thank you for your input.
So what is the revenue production you were concerned about? Havent seen specifics posted.
You must be in a market with a glut of skilled hygenists, dentists, and skilled dental staff.
Cause where I’m as a patient it’s sh&tshow since before covid.
Hygenists are hired to clean teeth and take X-rays. Those are still hard to find.
Last one didn’t know how to use dental tools for cleaning and used a consumer oral B (how to sanitize that will never know), and a plastic spit cup. Didn’t know how to use the positioner for X-rays. You expect them to sell? Oof.
Really it’s going to be a matter of training on the right product on the right person,
I’d prolly pay for whitening, fluoride(there’s a reason for it, dentist mentions a good reason why every time).
If a dentist mentions braces, Invisalign, crowns, root canals, getting wisdom teeth pulled, there’s a really good dental reason. Better to do before it’s an emergency than on Christmas even when closed for a week for a root canal.
But of the dentist is pushing teeth whitening for everyone, supplements for everyone, his oral B even if you already have one, braces if you’ve had them, veneers for everyone, juice plus, dotters, monat, neora, paparazzi, pampered chef, scentsy, and lularoe, it’s time to find a new dentist. This ones broke from mlm.