I am a dentist. I felt strongly that half my staff was against me (4 of 7 employees). So I fired them. I inherited them when I bought my business a few years ago. I am very ethical but I do care about gross revenue (as any owner should). They never fully embraced caring about revenue production or understanding that bonus pay is tied to profitability. Nonetheless, I feel it is a failing on my part as a leader that they as a group were not on my team. What can I do as a small business owner to display better leadership and engender better office morale. I should mention that I pay above market wages, have better benefits than market competitors, work with my employees to satisfy the number of hours they need and I run a schedule that is very predictable 8-5 with a lunch and we do not deviate. Further, we take great care of our patients and the staff never has to worry about patient satisfaction or quality of care. Thank you for your input.
It seems like you’re out of touch and not listening to their concerns. How can you expect them to be on your team if you’re not on theirs?
You’re very revenue driven, which is the goal of any business, but the way you’re focusing on only that comes off in a bad way, like you don’t actually care about your staff regardless of the benefits you offer.
I’d say this is a case of bad leadership.
I don’t disagree. But you also offered no solution.