I am a dentist. I felt strongly that half my staff was against me (4 of 7 employees). So I fired them. I inherited them when I bought my business a few years ago. I am very ethical but I do care about gross revenue (as any owner should). They never fully embraced caring about revenue production or understanding that bonus pay is tied to profitability. Nonetheless, I feel it is a failing on my part as a leader that they as a group were not on my team. What can I do as a small business owner to display better leadership and engender better office morale. I should mention that I pay above market wages, have better benefits than market competitors, work with my employees to satisfy the number of hours they need and I run a schedule that is very predictable 8-5 with a lunch and we do not deviate. Further, we take great care of our patients and the staff never has to worry about patient satisfaction or quality of care. Thank you for your input.
As a medical practice owner myself, I 100% understand why they are referencing revenue. The truth is, if there is no profit, the practice will not be able to stay open. Patients love to call and talk about meds or issues and expect they don’t need an apt to talk to the provider. While the provider is happy to do that, they are losing out on money and won’t stay in business.
Patients think not paying their $20 copay for months is not a problem, but guess what you’re not the only patient with that attitude and then the office is waiting on thousands of unpaid copays.