Long story short,

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I fired an employee. Her friends posted about 10 false google reviews to my business’s site. Some have no text, some have false narratives (slightly convincing). Of note, I have over 200 reviews and the lowest are 4-star except these 10 1-star reviews. All within a week of firing the employee. I went through the Google Reviews appeal process and they state that the reviews don’t violate their terms of service. I have no more recourse with them.

I contacted a major “bad review removal” company and they wanted $1k PER review. Is that normal? Any other way to deal with this?

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Thanks!!

  • lost_bunny877@alien.topBEnglish
    1·
    10 months ago

    just ignore it.

    as a layman customer, we are not stupid. if I see a business under fire like thst, I’ll just ignore it esp if I see that the bad reviews are so close together.

    this is not new and most of us know that such things happen. Will just be curious about what happened but won’t really care.

    • cfmistry85@alien.topOPBEnglish
      1·
      10 months ago

      Thank you. I know customers are smart - I just worry that once your “rating number” gets too low people aren’t going to look at you.