Long story short,

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I fired an employee. Her friends posted about 10 false google reviews to my business’s site. Some have no text, some have false narratives (slightly convincing). Of note, I have over 200 reviews and the lowest are 4-star except these 10 1-star reviews. All within a week of firing the employee. I went through the Google Reviews appeal process and they state that the reviews don’t violate their terms of service. I have no more recourse with them.

I contacted a major “bad review removal” company and they wanted $1k PER review. Is that normal? Any other way to deal with this?

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Thanks!!

  • 88questioner@alien.topBEnglish
    1·
    1 year ago

    I don’t know of I’m the average consumer, but when I look for a product and service I first read the bad reviews, as the good reviews all say the same thing. If it were just a 1-star and no comment I disregard. If it’s a comment with a company response I will read it all and take the response into account.

    I’m not trying to discount your anger but if I’m any judge I’m guessing it won’t have a huge impact.

    • cfmistry85@alien.topOPBEnglish
      1·
      1 year ago

      Thank you, I really appreciate your honesty. My anger has died down, now I am just sad and trying to see what my options are.

      • Cyprien41@alien.topBEnglish
        1·
        1 year ago

        Hello, have to say, I do the same as what the previous person said when it comes to reading comments, I know my brother and father do too, I think many people do, so I guess it wont affect your business much, but I know it hurts…