I call into restaurants to order food for delivery or pick up pretty often
Seems like most of the time when the person answers to take my order there’s a bunch of noise in the background, seems hard for them to get everything i’m saying, and really hectic.
Would an IRV system like this be valuable to a restaurant so people could call in and it would handle taking orders for them automatically?
https://www.youtube.com/watch?v=q1oZ8ozFjZ4
Let me know your feedback
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Why are you calling in? Don’t they have online ordering, or you can order via Doordash or UberEats?
I order plenty of take-out and delivery, and I haven’t called into a restaurant in years.
Respectfully, wrong idea for the wrong industry.
Others already hinted at some items, but maybe I can expand.
1 - The amount of people who call in orders is minute, there are so many apps where you can visually see your order, items, total, driver location, payment options etc that it has completely wiped the floor with call-in orders
2 - For the ones who actually DO call in, if it’s super busy, staff may just straight up tell you to order on an app for faster service.
3 - It would be annoying AF. People are hungry, want food now. They don’t want to verbally speak each item to a machine, who then needs to confirm, and then correct over and over if machine reads incorrectly (likely).
4 - This also removes the likelyhood of actual, real-time questions - which is more of why people actually call. IE how busy is it in there? how long will this take? etc etc. Not even getting into customizing orders
5 - The system would also not have real time updates of what is 86’d etc. Things like Ubereats etc is integrated into the restaurant POS and automatically gets real-time data
6 - Even if all of the above were non-existent. The call system is only one part of the puzzle. How are orders ACTUALLY being placed and sent to kitchen / pos?
7 - You are going to have a hell of a time trying to sell this on any actual restaurant, especially if you expect them to pay for anything, even if it’s a percentage of sales. They will also just see this as a dated and flawed solution to an already solved and profitable venture like food delivery/pickup apps.
You need to read about Edison’s first invention. Great idea without customers.
Always look at the market first before investing your time into anything.
Try r/restaurantowners