I lost my sht after a customer told me I was an a$$ for asking to see an id for their purchase. I called them a btch and told them to get the f*ck out. I am tired of these entitled aholes coming into the shop thinking they can treat ppl like crap bc they’re buying something. AITA?
It sounds like you merely answered them with the same demeanor and vocabulary they brought to the conversation. NTA, but you would have been better served by not escalating to their level.
It’s good to set firm boundaries regarding how you let people treat you and your staff and it’s good to refuse to be bullied into violating laws and policies. Sometimes enforcing good boundaries means you have to firmly instruct a person to leave the business, but it’s better not to call them names when you do so.
Thanks. Will definitely try and omit the curse words in the future.