I lost my sht after a customer told me I was an a$$ for asking to see an id for their purchase. I called them a btch and told them to get the f*ck out. I am tired of these entitled aholes coming into the shop thinking they can treat ppl like crap bc they’re buying something. AITA?
There is never a good time to call a customer names. Always keep it professional, always. If you don’t want to do business with someone, politely inform them. Don’t let someone else control your emotions. You stand to lose much more than they do.
Yeah, you didn’t help your business because she is going provided free marketing for you via word-of-mouth.
You could have said, “Just doing my Job”
I’d probably have a big visual Sign at the point of sale that states ID may be required…and then just blame it on the management (you) and shrug it off together, complete the transaction.
I get the attitude of customers but brick and mortar stores require a certain level of customer service and professionalism even if it’s one sided. This is why e commerce is so appealing.
Good luck. Stay cool, you got this.
Thanks for the advice. I don’t have a sign posted. Will do first thing monday am!
Very true. I have a hard time with that. Going to look into getting some help to get a better handle on my anger.