So why this guy contact me about fixing something of his. I gave him a price of how much it was going to be. And then he wanted a breakdown parts versus labor. I don’t like doing that because I know the customer is going to nickel and dime me. Sure enough he goes online and says why are you charging me x amount for this part. It only cost $30 on Amazon.

I explain why my parts cost more etc. And I don’t hear from him again. He sends me a text today asking when is the earliest I can do the job. I don’t want to do the work, I know this guy is going to be a pain in the ass. What are business appropriate reasons/ excuses I can give as to why I don’t want the business.

  • Halloween2022@alien.topBEnglish
    1·
    1 year ago

    1. don’t insult them. Even a passive aggressive jab isn’t needed, because you won’t teach them anything and the smarter ones will get pissed off.

    2. In the future, don’t even consider doing breakdowns like this. Like someone said, “that’s not a service we offer.” I suppose you could charge for the breakdown itself, but why bother?

    3. I like the responses that give no wiggle room for customer power plays. Polite, non-ingratiating, direct. “I’m sorry, but we’ve just booked X projects and won’t be able to help.”

    4. Don’t suggest anyone else. Not worth your time. If they ask for a recommendation, just say something non-committal and get them off the phone/computer as soon as possible.