What do you do with customers who try to scam you by claiming they haven’t received products when they actually have? They obviously always pay with PayPal
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Ignore it, slippage is a part of business and not worth the effort. Unless it’s high dollar amount in which lawsuits are appropriate. Having a camera in the packing area helps. There’s also UPS or whatever shipping to file a claim. Must have been damaged in shipping.
Use tracking, to ensure delivery. Or don’t accept PayPal lol
Can you make it someone else’s problem? Amazon and Shopify have fulfillment services you can use. Recalculate the costs in the light of the fraud the customers are doing and the amount of work you’d have to do to mitigate it or the losses from the fraud.