Hi all—new here. I work at an almost 30-year-old retail business in a university town. We have two brick and mortar stores and a fairly strong online business.
We have CCTV systems in both stores and had a bad year with shoplifting, as I’m sure many of you have as well. Until now, most thefts have been very small items or amounts, and until a few years ago, we had no CCTV and likely had no clue what thefts were occurring. This year we have had a few cases where the dollar amount of merchandise taken at once has prompted us to consider prosecuting, and we were hit so much we’re just plain tired of it.
I’m interested in hearing how you all approach working with local law enforcement or otherwise address shoplifting and use your CCTV footage to locate and pursue charges against thieves.
In the meantime we are addressing blind spots, floor layouts, and staff training to help prevent these occurrences. Any other tips and info are most welcome.
Thanks y’all!
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If you’re iin a city such as San Fran or any of the democrat 3rd world cities you are screwed. Just check on twitter how they literally steal in broad daylight because they know Law enforcement doesn’t care and the city doesn’t care. Do like the rest of the businesses and move to greener pastures.
Or you could do like walgreens put everything behind locked glass cases or at the very least the most valuable items., or do like toys r us used to do back in the day for video games lol, put one of the items in a display area and have little slips of paper with bar codes on it that they bring to the counter.
Realistically you don’t want staff having to be the police and fight off wild animals as that’s opening up a serious can of worms.
Some stores here occasionally do a public shaming where they post a picture of thieves to their social and ive noticed they get caught quick or it gets resolved quick.
Bottomline is you want to make it as hard as possible to steal in the first place because once they do no one cares but you.