I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
“I don’t work with customer-provided parts, but I’m happy to provide a price breakdown for your reference.”
When pressed about cheaper parts, respond with “when I buy parts and I break them, I assume that cost and provide new ones. When customers provide parts and I break them, I don’t replace them and I charge more for a return visit when new parts arrive. It’s much higher cost and slower repairs, so I eliminated that for a better experience and now I no longer use customer-provided parts.”