I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
Having been on both sides of this I think providers who can’t provide transparency and communicate their value add deserve to lose the business. The customer isn’t wrong for asking. The business is wrong for being unable to communicate the value of what they do, which is absolutely far more than buy a crappy part off Amazon then watch a youtube video and follow along. But if you’re swimming in leads then sure, you can afford to skip the cheapskates.
They asked for the price for a specific repair, and you gave them an accurate price that you will stick to if you do the work. How is that not transparent? I’m a builder, and our position is that we are a turnkey builder and will deliver exactly what you asked for at the exact price we agreed upon. How does my cost breakdown have anything to do with the outcome? My estimates are extremely detailed and complex, and I’m just going to give that to anyone